Tengri offers a returns policy that means you can buy with confidence.
We aim to deliver your goods within 5 working days from receipt of your order (subject to stock availability). In the event that a particular item is temporarily out of stock, we will advise you accordingly and provide an estimated delivery date.
If you need something in a hurry, please email us at: firstname.lastname@example.org
There may be a small additional shipping fee, but we'll do our best to help you.
“Special Order” purchases: Please note that shipping costs for special orders are as quoted and special order purchases are not returnable for refund or for credit of any kind. See full terms and conditions.
UK delivery cost: £8 per order*
UK delivery time: 3-5 working days
Europe delivery cost: £20 per order*
Europe delivery time: 5-10 working days
United States of America delivery cost: £25 per order*
United States of America delivery time: 5-10 working days
Rest of the world delivery cost: £30 per order*
Rest of the world delivery time: 5-15 working days
* Heavier items may incur an additional charge depending on weight.
Tengri insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Tengri and transfer of responsibility in the same way.
Tax & Duties:
Taxes and duties are calculated according to your shipping destination and itemised on the Order Summary page. UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. Local VAT will be applied to all other EU destinations. Please note taxes and duties are not applicable for Australian orders under 1000 AUD.
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.